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FAQ's about Shipping
Summer Shipping Policies
****** NEW SHIPPING OPTION******
We highly suggest the "hold for pick-up" option with The USPS for all shipment from May to October.
Hold For Pickup service provides you with the convenience of picking up shipments on your availability, with an assurance that your shipment are in a secure and safe environment.
Your chocolates spend less time in the delivery truck and are not left out in the elements.
This really help keep you chocolates from melting.
Your chocolates will be held at your local Post Office and not left at your door.
You will be notified by the Post Office when you chocolates arrive.
Please request this service under special requests while checking out.
For warmer climates we may contact you and request that you use this service.
We suggest adding ice packs to your chocolate orders from mid-April until October.
Search "ice Pack" in the "search our store" and place the ice pack in the cart.Olde Naples Chocolate offers Standard Shipping with Priority Mail (2-3 days) & Expedited Shipping using Express Mail (Overnight) though we cannot guarantee that your product will arrive exactly in that time frame.
All standard shipping is shipped with the USPS from Florida. Please make sure that you include your PO Box number to avoid shipping delays.
All chocolate orders no matter what time of year they are placed, are NOT GUARANTEED to arrive in perfect condition, ie melted. Please keep this in mind when selecting your shipping method. We DO NOT give refunds for melted chocolate.
We suggest all orders placed from April to October are shipped using Expedited Shipping.
All orders placed between May and October will be shipped with an ice pack. Orders are generally processed for shipment within 2 business day excluding weekends. By choosing expedited shipping will not increase the speed in which you item are shipped.
We want your chocolate to arrive in beautiful condition and do not like to risk it sitting overnight in a truck or warehouse on its way to your doorstep therefore, orders received AFTER 12:00pm noon EST on Wednesdays will ship the following MONDAY. We do not ship on Friday, and cannot guarantee MONDAY deliveries. Someone should be available to receive shipments of chocolate.
If possible, have your products sent to a business rather than home address.
Chocolates must be stored in a cool (less than 72 degree F) dry place away from direct sunlight. We are not responsible for any damage to product that results from improper storage.
You can call us directly 239-262-3975 or email us with questions or any further information.
Olde Naples Chocolate is not responsible for packages that are returned as undeliverable, lost packages or packages damaged by the elements after delivery.
If a returned packaged needs to be reshipped, an additional shipping charge will apply.
Shipping charges will not be refunded.