FAQ's about Shipping

Ordering Chocolates

Q. How long does it take to get my chocolates?
A. All of our chocolates are made when we receive your order. Depending on the size of your order it may take up to 5 days to process your order, although, most orders are shipped within 1-3 business days of our receipt of the order, Monday through Thursday.
Alaska, Hawaii, and Puerto Rico customers must select a USPS Express shipping service.

Q. I need my chocolate by a certain date, how will I know if it will arrive in time?
A. Upon checkout you may indicated when you would like your chocolates delivered. You can also indicate a specific date you would like them to arrive. Please use the "Additional Information" box for your instructions.

Q. I don't see exactly what I want on the web site, can I place a special order?
A. Yes, we can accommodate most special orders. Please give us a call with your request. (239) 262-3975

Q. How are my chocolates shipped?
A. We ship all of our chocolates by the US Mail using priority service. Most orders will arrive within 2 days of shipping. We will email a tracking number once your item has shipped. If you do not receive your item, please check your tracking information.

Please make sure if you use a PO BOX that information is included with your shipping address.

Olde Naples Chocolate highly recommends shipping to a location where there will be an individual to receive the package at the time of delivery. USPS will leave packages on porches and doorsteps which, consequently, may expose them to heat and sunlight. Olde Naples Chocolate will not be held responsible for any merchandise that has perished or melted because no one was around to receive the shipment.

Q. Does Olde Naples Chocolate ship in the summer?
A. We take pride in shipping chocolate all summer long. We use special packing materials (ice packs and insulation) to keep your candy safe from heat and humidity.

We highly recommend using Express Mail (next day) shipping in from May to October to reduce the time in transit.
Because the ice packs only last for 1 - 2 days we only ship heat sensitive candy Monday through Thursday. This is to ensure that your package does not sit in a hot USPS hub over the weekend. This also means that if you select an expedited shipping method you may not receive your order until the following week depending on when the order was placed.

Payment We Accept

We accept Visa, Mastercard, American Express, Discover card and PayPal. Please allow up to an extra 2 weeks for us to process orders placed by check or money order. We also take order over the phone. Call to place special orders.

SHIPPING & TAX INFO

SHIPPING & FREIGHT INFO: