Frequent Questions about ordering from Olde Naples Chocolate

09/07/2017
Article Publisher

Ordering Online

It is not compulsory to either Create an Account or Sign In. You can proceed ordering online without doing so. However, you will still be asked to enter name and contact details upon checkout.

  • All customer account details and financial transactions conducted on our website are safe and secured by Network Solutions 256-bit data encryption.
  • It is best to “Create an Account” with us. This way you only need to enter your Name, Email, Delivery Address and Telephone contact details once. And the next time you need chocolate or a special gift, you can just “Sign In” and immediately commence ordering.
  • It is easy to select options you would like on-screen. Just click buttons or select from drop-down lists. We have made every effort to make the online order process as simple as possible.
  • When done ordering, view your Shopping Cart and proceed to Checkout.

Can I order by Telephone?

Sure you can ! Please call us on (239) 262-3975.

How long does it take to get my chocolates?

All of our chocolates are made when we receive your order. Depending on the size of your order it may take up to 5 days to process your order, although most orders are shipped within 1 to 3 business days of our receipt of the order Monday through Thursday.

Alaska, Hawaii and Puerto Rico customers must select a USPS Express shipping service.

I need my chocolate by a certain date. How will I know if it will arrive in time?

Upon checkout you may indicated when you would like your chocolates delivered. You can also indicate a specific date you would like them to arrive.

  • Please use the "Additional Information" box to enter your special instructions.
  • You can return to our website and "Check the Delivery Progress" of your order anytime.
I am having a destination wedding, where should I ship my favors?

If you are shipping your chocolates to a destination location, please check with your hotel for their exact mailing address. Many hotels have a different address for mailing than their actual physical address.

If you are planning on shipping your items to a rental property, again check with the rental agent for the correct shipping address.

It is best if you are working with a wedding planner to have everything shipped to them.

I don't see exactly what I want on the website. Can I place a special order?

Yes, we can accommodate most special orders. Please give us a call with your request on (239) 262-3975

How are my chocolates shipped?

We ship all of our chocolates by the US Mail using priority service. Most orders will arrive within 2 days of shipping. We will email a tracking number once your item has shipped. If you do not receive your item, please check your tracking information.

Please make sure if you use a PO BOX that information is included with your shipping address.

Olde Naples Chocolate highly recommends shipping to a location where there will be an individual to receive the package at the time of delivery. USPS will leave packages on porches and doorsteps which, consequently, may expose them to heat and sunlight.

Does Olde Naples Chocolate ship in the summer?

We take pride in shipping chocolate all summer long. We use special packing materials (ice packs and insulation) to keep your candy safe from heat and humidity.

  • We highly recommend using Express Mail (next day) shipping in from May to October to reduce the time in transit.

Because the ice packs only last for 1 or 2 days, we only ship heat sensitive candy Monday through Thursday. This is to ensure that your package does not sit in a hot USPS hub over the weekend. This also means that if you select an expedited shipping method you may not receive your order until the following week, depending on when the order was placed.

Payment we accept

We accept Visa, Mastercard, American Express, Discover Card and PayPal.

We also take order over the phone. Call us to place special orders.

Shipping and Tax

NO tax is charged on candy shipped out of the state of Florida.

Sales tax will be charged for all items purchased in Florida or shipped to a Florida address.

Olde Naples Chocolate's shipping charges are calculated using UPS, FedEx and USPS shipping tables. Therefore, shipping will vary based on the total weight of the order and the shipping destination (zip code and country).

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